I wasted so much time showing them screen shots, clarifying and repeating myself over and over., I still have not received my $500.

They saw a deposit from themselves on 08/19/20 and had the audacity to say “see we deposited it!” When that was prizes from much earlier winnings (and since when do you get a deposit in less than 2 days? Not possible). countless back and forth with customer service to be promised it was on its way, or “due to covid,” and then they asked me for my bank statement (I gave it to them). I received others older redemptions but never this one. As of 9/17 I won $500 (spent $300, so a $200 profit) and had it set to be deposited via my bank. The games, the customer service and the chance of big, mega and even epic wins. I sincerely apologize again and wish you more rewarding plays moving forward. I hope you could check your inbox and write back to us. I would also like to check into your verification experience further so we sent you a direct message to gather more information. Rest assured that documents submitted are treated with the utmost confidentiality and security. Also, I would like to let you know that the purpose of the verification process is to create a safe online gaming environment for our customers and comply with the regulatory requirements, ensuring that prizes are redeemed to the rightful account owner. There is no guarantee of a win or loss in our games of chance because our games function under a certified random number generator (RNG), which ensures the absolute randomness of the results of each play, no matter the play amount or whether Gold Coins or Sweeps Coins were used to play.

They are then used as tokens to participate in our sweepstakes with the winnings redeemable for cash prizes or gift vouchers. On the other hand, Sweeps Coins can not be purchased, and we have a number of alternative ways for players to obtain these free Sweeps Coins listed in our Sweeps Rules. Winnings from Gold Coins can not be redeemed. I would like to note that no purchase is required to play our games players have the option to purchase Gold Coins to play Gold Coins games. I can understand your frustration when expectations are not met as well as your worry about our verification process. I am sorry to hear about your disappointing experience.

Chumba casino scam